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Customer Service

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Contact Us

Call Center

Dial *3686 or 072-2564333 for the Call Center

The telephone service includes an automated answering system and a team of experienced service representatives from whom you can receive detailed information and service on a variety of topics such as: routes, stop locations, fares, timetables, ticket points of sale, ongoing real-time updates, and more.

 

 

Business hours for the Call Center

Sunday–Thursday: 7:00–19:00
Fridays and holiday eves: 7:00–13:00
Saturday evening / after a holiday: from about an hour after nightfall until 23:00.

We're listening...

 

CityPass has set itself the goals of providing a modern, comfortable and pleasant service experience and demanding unparalleled standards in the field of Israeli public transportation. We're always open to receiving your questions, suggestions and/or complaints, and we'll do our very best to respond to you with efficiency, speed and to your satisfaction.

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Please attach to all appeals:
Photocopy of ID + appendix (sefach)
Photo of the increased charge
It is recommended to attach documents supporting your application if relevant. (A clear copy of the ticket on both sides, receipt from ticket purchase, medical certificate, disability certificate, disability, combatant's certificate, certificate of social security, approval of studies)
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Please attach to all appeals:
Photocopy of ID + appendix (sefach)
Photo of the increased charge
It is recommended to attach documents supporting your application if relevant. (A clear copy of the ticket on both sides, receipt from ticket purchase, medical certificate, disability certificate, disability, combatant's certificate, certificate of social security, approval of studies)