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CityPass Customer Service Center is temporarily closed. Call Center service only will be provided.

ue to the obligation of isolation among the staff members, the CityPass customer service center is closed to the public in the coming days.

For any question please call *3686

For frontal inquiries you can reach the "Al HaKav" service centers of the Ministry of Transport scattered throughout the city.


Early termination of activity in the coming Sunday-Tuesday

Due to infrastructure construction for the development of the entrance area to the city, the end time of the train activity will be earlier than usual on Sunday-Tuesday (24-26.1), and it will stop at 21:00.


During the rest of the operating hours, the trains will operate as usual.


As an alternative, bus lines 76 and 79 will start operating at 20:00 and will provide an alternative service for the light rail until the end of the service. For details call *8787


Updating the age of eligibility for the senior citizen discount

In accordance with the provisions of the Senior Citizens Law, as of February 1, 2121, a man will be able to enjoy a senior citizen profile from the age of 67 and a woman from the age of 62.

This amendment will apply to new entrants only. Passengers who have been issued a senior citizen profile prior to the amendment will continue to benefit from a senior citizen discount.

Please note: monthly contract rates will be updated as of Monday 25.1.2021.

Payment for the light rail

Please note, under the guidance of the Ministry of Transport, at this stage it is not possible to pay for a ride on the light rail using mobile app.


The payment is made as usual and without change - via Rav-Kav or one-time ticket.


General instructions for Covid-19 times:

Dear passengers, please note:

A. According to the guidelines of the Ministry of Transport, a passenger whose body temperature is 38 degrees or higher, or who suffers from a cough or difficulty breathing (except chronic) will not use public transportation.

B. It is the responsibility of each passenger to wear a full face mask as required by the guidelines of the Ministry of Health (except for the exemptions under the order).

C. These rules will also apply to the CityPass service center in the Clal building, 97. Jaffa St. . No service will be provided to a customer who does not adhere to the above.

D. Please note that the municipal inspectorate also enforces the obligation to wear the mask in light rail cabins and stations. Wear a mask legally, follow the guidelines of the Ministry of Health and avoid infection and fines.

Update: Corona patient ride on light rail

Dear travelers, on the following dates, traveled by light rail passengers who were subsequently identified as being infected with the Corona virus:

For further details and further treatment, please contact the Ministry of Health at the Health Call Center - Asterisk 5400.


CoronaVirus Refunds Notice

Dear passengers, The Ministry of Transportation has approved and published detailed guidelines on receiving a refund for the purchase of Rav-Kav contracts during the Corona virus period.

All information on the website - "Rav Kav online" at the following link:

And on Hop-On website :פיצוי-רב-קו-קורונה


Extending existing discounts until the end of 2020 for those eligible for guaranteed minimal income, survivors' pension and income completion according to the Social Security Law.

Those eligible for guaranteed minimal income, survivors' pension and income completion according to the Social Security Law are requested to go to the "Al Hakav" service stations located all over the city with their current card. The new eligible should bring the letter of pension approval from Social Security (without the Ministry of Transportation card) and their current profile will be extended on their Rav Kav for an additional year until the end of 2020.
For your convenience, below is a list of areas that provide the service.


security and safety surveillance cameras

Attention, for security and safety purposes, surveillance cameras are located along the train route with signage notifying the public, all in accordance with the Privacy Protection Authority's instructions.


New! Charge your Stored Value (Erech Tzavur) contracts at the ticketing kiosks.

The easy way to travel.

From today, it easier, more simple and convenient than ever to purchase tickets.

Citypass and the Ministry of Transportation upgraded the automatic kiosks enabling the purchase and recharging of tickets. Beginning on 16.07.2019 it is possible to purchase the national travel Stored Value (Erech Tzavur) arrangement also at the Light Rail stands and at the Citypass customer service center.

In addition, following the upgrade and user interface improvements, passengers who purchase a ticket can do so in one click at the vending machines – this will drastically reduce the time required to purchase a ticket.

Following the Ministry of Transportation's decision and with the upgrading of the interfaces, from now on, no tickets are sold at the Light Rail stands, and charging the Rav Kav will be possible only through the Stored Value (Erech Tzavur) contracts.

In addition, we improved the user interface in the machines and now it is possible to purchase a one-time paper ticket all in one click. Attention! The use of a one-time paper ticket is valid only for the purchase day and does not enable transferring between Light Rail cars, railroad trains and buses. 

Paper tickets purchased in the past and not yet used are valid on the Light Rail.