Renovating and upgrading Customer Service systems
On Sunday, 16.06.19, and as part of our service improvement efforts, Citypass The Light Rail will start renovating and upgrading its service systems at the Customer Service Center.
The renovation and upgrading works will take place at the Customer Service Center in Clal Bldg. and will continue for approx. 2 weeks in an effort to replace and install all required systems.
During this period, Citypass will expand its phone service from 7am to 7pm.
In addition, a customer service stand manned by company personnel will be place at the entrance to the Service Center to assist with the various activities needed.
Among these: assistance in charging contracts at the ticketing machines in the station, inquiring about train schedules, payment of debts by credit card, inquiring about lost-and-founds and submitting objections.
Passengers interested in issuing/restoring and/or charging their Rav-Kav can do so at all Al-Hakav centers close to the service center in Hapa'amon Building, at the central bus station and in all centers in Jerusalem.
According to the law, and on the instructions of the Ministry of Transportation. it is compulsory to purchase a suitable ticket in advance, to validate it immediately in the machine every time you board the train, and to ensure validation has been carried out successfully.
A passenger who is found without a ticket, or with a ticket that has not been validated, will be subject to an increased charge
(Increased charge: The full price of the journey with an additional fine of NIS 180).
At ticket inspection, passengers must present or give their ticket to the train official when asked to do so.
Tickets cannot be purchased on the train | Retain your ticket for inspection until after you complete your journey and leaving the station.
Extending existing discounts until the end of 2019 for those eligible for guaranteed minimal income, survivors' pension and income completion according to the Social Security Law.
Those eligible for guaranteed minimal income, survivors' pension and income completion according to the Social Security Law are requested to go to the "Al Hakav" service stations located all over the city with their current card. The new eligible should bring the letter of pension approval from Social Security (without the Ministry of Transportation card) and their current profile will be extended on their Rav Kav for an additional year until the end of 2019.
For your convenience, below is a list of areas that provide the service.
Delivering information on train travel services
Students press here for information
Validation for Soliders
According to Ministry of Transportation directives, beginning on September 24, 2017, soldiers in mandatory military and career military service are obligated to validate their personal soldier identification upon entering the train. In addition, IDF soldiers traveling via light rail without uniforms on the weekend, from Friday mornings until final service Saturday evening after Shabbat ends, as well as the evening before holidays and the final service after holidays end, are eligible to travel free of charge -- but must validate their personal soldier card in the validation machines on board the light rail.
Smoking prohibition in Rail Stations
Please note that smoking within the light rail stations is prohibited by law. Violators will be assessed a fine.
Please find the relevant law in the link: